I’ve spent the past couple of days getting my hands really dirty with something fairly unknown to me: System Center 2012 Service Manager. Despite having attended a course on SCSM2010 last year, planning a deployment – even a POC – for the 2012 deployment I felt a little overwhelmed. Luckily there is a full library of documentation available already, and some great blogs on the topic too.
If you are planning this mammoth task, be sure to:
- Have your service catalogue documented
- Know what you want to achieve with this product.
- Read the deployment guide
- Read the planning guide
- Read the administrator guide
- Give the SCSM servers enough memory and storage (I thought that OpsMgr was a hungry beast, but SCSM makes it look like a model eater)
I did run into one little issue that seems to happen quite frequently in SCSM, if all my googles are anything to go by. Unfortunately, 99.9999% of the returned results helped absolutely didly, so here is what I did (and hopefully it will help someone out there).
MPSyncJob gets stuck on reporting management packs:
MPSyncJob runs and completes without error, but some management packs are still pending association. In my case, they were the reporting MPs.
Many many googles insisted that I should gac the reporting services dll that you have to copy over and a couple of other things that are applicable for SCSM2010 instead. I thought I was going a little insane for a couple of days and tried a variety of things including restarting the services in different orders, re-importing the management packs and so on, but the final fix was as follows:
- In the SCSM console, navigate to Data Warehouse > Management packs
- Sort management packs by deployment status, locate those that are in a Failed state
- Right click on each, select Restart Deployment
Give it some time – I walked away for about 10 minutes – and then refresh. Each of them should now have a Completed status, and the MPSyncJob should now run through successfully. Thanks to Miao Jun Huang for this blog post that provided some guidance and much needed sanity.